Shipping & returns

Where does Carbonnique ship?

We currently ship to anywhere in the United States. Unfortunately, we do not ship internationally at this time.

What shipping options does Carbonnique offer?

Shipping is currently available in the U.S. at the following rates which you can choose at check out

  • Standard (3-8 business days) $6
  • We also offer 2-day and next-day shipping for $24. Orders must be placed before 3pm local time Monday-Friday in order to arrive the next day. If an order is placed after 3pm or on a weekend, the order will ship the following business day.

When will my order ship?

Orders placed before 3pm local time (within the US) will usually ship that day. Otherwise, orders will ship out the next day.

When does my order qualify for free shipping?

Your order qualifies for Free Standard Shipping if it's over $150.

Can I track my order?

Yes, as soon as your order ships out, you will be emailed a tracking number

I'm having problems with the tracking. what should I do?

We're sorry about that! If your tracking number isn’t updating or working at all, please reach out to us as soon as you can at hello@carbonnique.com, and we will make sure to resolve the problem.

How can I edit my shipping address?

Our warehouse packs orders very quickly, so if you realize you put in the wrong address please email us at hello@carbonnique.com as soon as possible with the correct address. If your order is still processing, we can change the shipping details for you. Unfortunately, once your order ships out, we cannot change the address.

Returns & Exchanges

What’s your return policy?

We offer a 30-day guarantee for products. If you’re unhappy with a product for any reason, please reach out to us at hello@carbonnique.com and we will address any questions or concerns. Otherwise, we issue full refunds for your device returned within 30 days.

In order to cover restocking and shipping costs, we will deduct $6 from your return refund. We can only issue a refund to the payment method used for your original purchase.

Email us at hello@carbonnique.com and we'll help you place the return.

How do I place a return or exchange?

We're sorry you didn't love your Carbonnique roller. To return an item, please reach out to hello@carbonnique.com with your order number and we’ll email you a return label that you can use to send back your item.

What is your product warranty?

The warranty period is one year from the date of purchase. If the product malfunctions while using it accordingly to the user guide contact us at hello@carbonnique.com Replacements are not free if defects are due to normal wear, the damage is caused by incorrect operation or disassembly, dropping the product or improper care, fire, flood or other environmental conditions.